Help with shipping & delivery
How fast can I get my labels or stickers?
3 business days in production, then 1 to 2 days in transit — so most orders inside Thailand arrive 4 to 5 business days after approval.
The clock starts at artwork approval, not at checkout. If your file is clean it usually starts the same day; if we need to raise something with you, it starts when you reply. Approving a proof quickly is the single biggest thing you control in the timeline.
Working to a fixed date? Tell a Label Pro the date rather than the lead time. We will say yes or no straight away instead of leaving you to do the arithmetic.
Can you deliver faster than 3 business days?
Sometimes, and it depends on the queue rather than on a paid upgrade — there is no rush fee to buy. Ask before you order, with the date you need it by, and we will tell you honestly whether it fits.
Two things speed up any order regardless: send a print-ready CMYK PDF so the file check passes first time, and approve the proof the day it arrives.
Do you ship internationally?
Yes, to more than 50 countries. International shipping is charged at checkout — free shipping applies inside Thailand only — and transit time is quoted at the same time.
Import duty and tax are the receiver’s responsibility and are charged by the destination country, not by us. For a commercial shipment, ask a Label Pro before ordering if you need a specific commercial invoice or HS code on the paperwork.
Can I pick up my order in person?
Not at the moment — every order ships to your address. Inside Thailand that is free and adds 1 to 2 days to the timeline.
If you are genuinely against a deadline, say so when you order. We cannot hand it over the counter but we can sometimes move production, and it is worth asking rather than assuming.
How much does shipping cost?
Free everywhere in Thailand on every custom order, with no minimum spend beyond the ฿250 order floor.
The sample pack at ฿59 and Try 10 First at ฿149 also ship free.
International orders are charged at checkout, calculated by destination and weight before you pay.
How do I track my shipment?
A tracking number is emailed the moment your order leaves us, and it is also on the order in your account. Domestic tracking usually starts updating within a few hours of dispatch.
What if my package is lost or damaged?
Send your order number and a photo of the packaging and contents on LINE @heyprint or through the contact form, and we will reprint or refund — you do not have to chase the courier yourself, that is our job.
Report it within 7 days of delivery, the same window as any other claim. See returns, cancels & support for the full policy.
What happens if my order is delayed?
We tell you as soon as we know, rather than leaving you to notice. Courier delays we chase directly with the courier; production delays are ours and we will say what happened and what the new date is.
If a delay puts you past a date that actually matters, tell us what the date is — there is usually more we can do about a deadline we know about than one we find out about afterwards.
